NICE has been named a 2024 Gartner® Magic Quadrant™ Leader for CCaaS for the 10th consecutive year.


AI Customer Service Automation

Automate Your
Customer Service
with a Leader

A 10X Gartner® Magic Quadrant™ CCaaS Leader & Only Peer Insights Customers’ Choice 2024

Get the reports

CXone Mpower banner desktop

AI Customer Service Automation

Automate Your
Customer Service
at Scale.

The AI platform that orchestrates customer service workflows, agents, and knowledge—delivering precision and efficiency like never before.

Get started

AI Customer Service Automation

Future You
is Dynamite

Become a legend with CXone Mpower –
the complete AI platform for customer service automation.

Watch how

Meet CXone Mpower.
The AI platform for customer service automation.

Move beyond traditional inbound customer service into proactive, personalized experiences powered by AI. Boost satisfaction, efficiency, and savings—all in one powerful platform.

​

WF-Augmentation

WORKFORCE
AUGMENTATION

Boosting employee performance with AI solutions

160x160-Agents

INTERACTION
ORCHESTRATION

Orchestrating workflows across all interactions

Service-Automation

SERVICE
AUTOMATION

Automating customer service from end to end

Explore the platform

Latest News

Registration is open! Interactions International 2025: July 1-2, 2025. Allianz stadium (Twickenham), London

Register now
NICE Interactions 2025

Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas

Register now

NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

Get the report
Forrester’s “Budget Planning Guide 2025: Customer Experience

Just Released: Forrester’s “Budget Planning Guide 2025: Customer Experience” can help you aim for ultimate CX success.

Get the guide
CXone Mpower logo

One AI Platform. The Future of Customer Service Automation is Here.

Learn more

NICE named the only vendor in 2024 Gartner® Peer Insights™ CCaaS Customers’ Choice

Get the report

NICE named a global Leader in 2024 IDC MarketScape CCaaS vendor report

Get the excerpt

Announcing NICE 1CX all-in-one UCaaS. Your entire organization, one click away.

Learn More

Trusted by the world's leading companies.

moneygram

Nice things people say

Discover the NICE difference. Hear real stories from industry leaders who trust our unified platform to orchestrate their CX.

Sony Electronics’ contact center handles sales and support for various tech products across multiple divisions. As part of a larger effort to take better control of data and customer experience outcomes, Sony Electronics reimagined the top of the customer contact funnel across voice, chat, and SMS.

Watch video

Healthcare system Kaiser Permanente’s Northern California pharmacy call center serves 2.5 million contacts annually with questions ranging from shipment status to drug interaction details. Kaiser Permanente looked to NICE to streamline several components of the in-call and post-call experience for customers, agents, and supervisors.

Watch video

General Motors pioneers the innovations that move and connect people to what matters. Headquartered in Detroit, Michigan, with employees around the world, General Motors is a company with global scale and capabilities.

Watch video

Don’t take our word for it.

Forrester names NICE a leader in CCaaS

The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!


Read a complimentary copy of the 2023 Forrester Wave report.

Get the report

2024 Gartner Magic Quadrant for CCaaS report

NICE Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

Get the report

IDC MarketScape names NICE a Worldwide Leader in CCaaS

NICE named a global Leader in 2024 IDC MarketScape CCaaS vendor report

Get the report
IDC logo
See more recognition

AI-Powered Customer Service

Transform your contact center into a world-class customer experience center and form long-lasting relationships.

Transform CX with AI

All-Encompassing
Cloud Foundation

Surprise and delight your customers with seamless, efficient, and friendly conversations while keeping your costs under control

Move to the Cloud