Partner with a Leader

NICE named a
CCaaS Leader in
The Forrester Wave™ 2025

Get the Report

CXone Mpower banner desktop

AI Customer Service Automation

Automate Your
Customer Service
at Scale.

The AI platform that orchestrates customer service workflows, agents, and knowledge—delivering precision and efficiency like never before.

Get started

AI Customer Service Automation

Future You
is Dynamite

Become a legend with CXone Mpower –
the complete AI platform for customer service automation.

Watch how

Meet CXone Mpower.
One platform. Endless possibilities.

Move beyond traditional inbound customer service into proactive, personalized experiences powered by AI.
Boost satisfaction, efficiency, and savings with CXone Mpower. the ultimate Customer Service AI platform.

160x160-Agents

INTERACTION
ORCHESTRATION

Orchestrate all interactions and workflows end-to-end

WF-Augmentation

WORKFORCE
AUGMENTATION

Elevate human performance with AI-powered solutions

Service-Automation

SERVICE
AUTOMATION

Automate service end-to-end from intent to fulfillment

Explore the platform

Latest News

Forrester wave 2025 homepage latest news

Find out why NICE was recognized as a Leader with the highest score in the Strategy category.

Get the report
Interactions 2025 latest news banner

Join us for the greatest CX event of the year- Interactions 2025: June 16-18, Vegas.

Register now

Registration is open! Interactions International 2025: July 1-2, 2025. Allianz stadium (Twickenham), London

Register now

NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

Get the report
Forrester’s “Budget Planning Guide 2025: Customer Experience

Just Released: Forrester’s “Budget Planning Guide 2025: Customer Experience” can help you aim for ultimate CX success.

Get the guide
CXone Mpower logo

One AI Platform. The Future of Customer Service Automation is Here.

Learn more

NICE named the only vendor in 2024 Gartner® Peer Insights™ CCaaS Customers’ Choice

Get the report

Announcing NICE 1CX all-in-one UCaaS. Your entire organization, one click away.

Learn More

Trusted by the world's leading companies.

moneygram

Nice things people say

Discover the NICE difference. Hear real stories from industry leaders who trust our unified platform to orchestrate their CX.

Sony Electronics’ contact center handles sales and support for various tech products across multiple divisions. As part of a larger effort to take better control of data and customer experience outcomes, Sony Electronics reimagined the top of the customer contact funnel across voice, chat, and SMS.

Watch video

Healthcare system Kaiser Permanente’s Northern California pharmacy call center serves 2.5 million contacts annually with questions ranging from shipment status to drug interaction details. Kaiser Permanente looked to NICE to streamline several components of the in-call and post-call experience for customers, agents, and supervisors.

Watch video

General Motors pioneers the innovations that move and connect people to what matters. Headquartered in Detroit, Michigan, with employees around the world, General Motors is a company with global scale and capabilities.

Watch video

Don’t take our word for it.

Forrester names NICE a leader in CCaaS

The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report results are in!

Read a complimentary copy of the 2025 Forrester Wave report.

Get the report

2024 Gartner Magic Quadrant for CCaaS report

NICE Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

Get the report

IDC MarketScape names NICE a Worldwide Leader in CCaaS

NICE named a global Leader in 2024 IDC MarketScape CCaaS vendor report

Get the report
IDC logo
See more recognition

AI-Powered Customer Service

Transform your contact center into a world-class customer experience center and form long-lasting relationships.

Transform CX with AI

All-Encompassing
Cloud Foundation

Surprise and delight your customers with seamless, efficient, and friendly conversations while keeping your costs under control

Move to the Cloud